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Store Help

Ordering from the Alligator Records online store is easy! Click on the areas below for quick tips or visit our Customer Service page for more detailed information

How Do I Shop?
Visit our Customer Service page to see detailed order instructions for specific questions.

How Do I Pay For My Order?
We accept the following: Mastercard, Visa, Discover, and PayPal. Ordering is through SSL (Secure Socket Layer) encryption using a Verisign Secure Site Certificate.

How Do I Change My Order?
The Alligator Records Online Store processes your orders very quickly. If you find that you've made an incorrect order, please notify us immediately by sending an e-mail to . If your order has not been processed, we may able to correct it. Unfortunately, if the product has already been shipped, we will not be able to change the order, but can instruct you how to place a new order.

How Do I Check On The Status Of My Order?
Call us at (800) 344-5609 or send us an email at .

How Do I Know If You Received My Order?
Upon completing your order your will receive a confirmation number. Please save your order confirmation number and refer to it to check your account status or if you need to speak with Customer Service. Additionally, once your order is placed, you will receive an e-mail confirmation from us!

What's The Shipping Cost?
Our Standard Shipping is FREE. Visit our Customer Service page to review additional shipping information.

Do I Have To Pay Tax On My Order?
Only Illinois residents are required to pay sales tax.

I can't select my size/color in the dropdowns what do I do?
In order for our dropdowns to work JavaScript must be enabled. If issues still exist please contact support.

How Do I Contact Customer Service?
E-mail address:
Phone Number: is 1-800-344-5609
Regular Mail:
Alligator Records
P.O. Box 60234
Chicago, IL 60660